Chalk it up as a lesson learned or intriguing marketing study, but if you were like me and ran out of time to make it by the Performance Bicycles store for double points this weekend and did a web order on Sunday night, you might want to check the prices of your order with their latest mail order catalog. It seems the web site prices don't match the catalog and there are currently three, count'em THREE, versions of the current catalog with prices that don't match the web or the other catalogs. It's my bet that my call to the 800 number was the first of many, and this may turn out to be a busy Monday morning on the Performance phones. Taking the time to check the prices saved me $50 dollars on a combo purchase. Sadly, the customer service representative could not fix the price in the existing order so I have to make sure I see a $50 refund on my credit card after the order ships. Hopefully a second call will not be necessary, but I am not holding my breath.
Apr 122010
Well, I am happy to report that Performance did credit me the $50 difference between the web price and catalog price. What is really interesting is when I picked up the order, the catalog in the box showed the item at the $50 higher price. Now the only problem is my Team Performance points are showing -1600 on the website. I was assured by customer service that I have real points that represent double the the normal amount for my purchase. Hopefully the web folks get it figured out at some point.